DarkWoodHome™

Contact Us

Whether you're furnishing a single room, sourcing for a commercial project, or have questions about an existing order, our team is here to assist.

Call Us Directly 020 3769 0714 We're happy to help with any enquiry

Opening Hours

Monday – Friday 9:00am – 6:00pm
Saturday & Sunday 11:00am – 5:00pm

How Can We Help

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Customer Support

For general enquiries, order updates, and after-sales care. Our team responds within one business day.

hello@darkwoodhome.com

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Trade & Commercial

Architects, interior designers, and commercial buyers can access exclusive pricing and dedicated project support.

trade@darkwoodhome.com

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Fabric & Swatch Requests

Request complimentary fabric swatches to experience our materials before committing to your order.

swatches@darkwoodhome.com

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Delivery & Order Support

Track your order, arrange delivery scheduling, or resolve any fulfilment queries with our logistics team.

delivery@darkwoodhome.com

Send a Message

We'd Love to Hear From You

Complete the form below and a member of our team will be in touch within one business day.

Common Questions

Frequently Asked Questions

How long does delivery take? +

Our furniture is made to order and typically delivered within 6–10 weeks depending on the collection and destination. Our team will keep you informed throughout production and arrange a convenient delivery window.

Can I order fabric swatches? +

Yes. Complimentary swatches are available for qualifying customers and trade members. Simply complete the form above or email swatches@darkwoodhome.com with your selection.

Do you offer custom fabrics or finishes? +

Selected collections may be available in bespoke fabrics and finishes upon request. Please contact our team to discuss your requirements and we will advise on available options.

Do you offer trade pricing? +

Verified trade members receive exclusive pricing and dedicated project support. Contact trade@darkwoodhome.com to apply for a trade account and our team will be in touch within two business days.

What happens after I place an order? +

Our team will provide updates throughout production and delivery. You will receive a confirmation email upon order placement, followed by production and dispatch notifications as your piece progresses.

What is your returns policy? +

As all pieces are made to order, we are unable to accept returns unless the item is faulty or damaged upon delivery. Please inspect your order carefully upon receipt and contact us within 48 hours if there is an issue.